Delivery:
For orders to be dispatched the same day, they must be made before 3pm (UK time) Monday to Friday. Orders that are made after 3pm will be dispatched the following working day. Orders that are made after 3pm on Friday will be dispatched on Monday (or Tuesday in the case of a bank holiday).
We offer various delivery services via Royal Mail, including 24 and 48 Hour Tracked, as well as a Guaranteed Next Day (delivered by 1pm). We also offer International Tracked for customers ordering from outside of the UK.
For more information about delivery timescales, visit our Delivery Information page (opens in a new tab).
Returns:
If you change your mind on your purchase within 21 days, you can return orders for an exchange or refund. Download Returns Form (opens in a new tab).
For more information about returning items for an exchange or refund, visit our Returns page (opens in a new tab).
We understand the importance of keeping your little one's footwear in top condition. Here are some tips to ensure your baby's shoes stay looking great for longer:
Regular Cleaning
Wipe down your baby's shoes with a damp cloth regularly to remove any dirt or stains. Avoid fully immersing in water, and do not bleach or soak.
Air Dry
After cleaning, allow the shoes to air dry naturally.
Storage
Store your baby's shoes in a cool, dry place away from direct sunlight when not in use.
Suede
Gently brush suede with a soft-bristled brush to remove dirt. For stains, use a suede cleaner. Always allow suede shoes to air dry naturally, avoiding direct heat sources.
For more information, visit our Shoe Care page (opens in a new tab).
16/17 (0/1 UK) - 25/27 (8/9 UK)
Yes, we offer a range of pre-walker shoes designed specifically to support babies as they take their first steps. These shoes are lightweight, flexible, and have soft soles to mimic barefoot walking while providing protection.
Absolutely. The health and safety of your little one are our top priorities. Our shoes are made from high-quality, baby-safe materials that meet stringent safety standards. You can trust that our products are free from harmful chemicals and toxins.
We recommend gently wiping down the shoes with a damp cloth or sponge to remove any dirt or stains. For tougher stains, use a mild soap or baby-safe detergent and water solution. Allow the shoes to air dry naturally, away from direct sunlight or heat sources. Avoid machine washing or drying as it may damage the materials.
While some of our sandals are water-resistant and suitable for light water play, we recommend checking the product descriptions for specific details regarding water resistance. It's important to note that prolonged exposure to water may affect the durability and lifespan of the shoes.
